Grade A1 Back-to-Base Monitoring. Real People, Real Response, 24/7.
Without monitoring, an alarm is just a loud noise. With DSS back-to-base monitoring, your alarm triggers a chain of verified human responses: not an automated robot call, but a trained operator who checks the situation and acts within seconds.
We partner with Chubb Security for Grade A1 control room monitoring. The highest standard available in Australia. The same control room that protects major financial institutions protects your home.
Redundant power systems, dual communication paths, fully staffed 24/7/365, and compliance with all Australian monitoring standards. This is the level police and emergency services trust most.
Signal sent via GPRS 4G to Chubb Grade A1 control room
Live operator receives and reviews the alert in seconds
Your nominated contacts are called in listed order
Police, ambulance, or patrol officer sent as needed
We handle the full technical setup, not just handing you a monitoring contract.
The moment a signal arrives, our Chubb-operated Grade A1 control room receives a complete picture of your property: zone name, trigger type, time, and your full contact priority list: so response starts in seconds, not minutes.
No. All DSS systems use GPRS 4G communication via Permaconn, so your alarm sends signals independently of your home phone or internet connection.
Your alarm panel has battery backup. The Chubb control room also receives a "mains fail" signal if your power drops, so operators are aware even before an alarm triggers.
Yes. Contact us and we will update your nominated contacts and call priority order. We recommend reviewing this list annually or whenever personnel change.
Grade A1 is the highest Australian monitoring standard. It requires dual-staffed 24/7 operations, redundant power and communication, and verified response protocols. Cheaper services may use automated diallers or single-path communication.